A 30 Day Money-Back Guarantee is assured as a part of Topmate’s Warranty Policy

What kind of products can be returned for full refund?

Any undamaged Topmate product may be returned for any reason for a full refund within 30 days of the date of delivery to the designated shipping address. However, easy to wear and tear (non-repairable) accessories, such as: fenders, folding buckles, support parts, handle grip and other plastic parts or vulnerable and products with propensity to wear and tear is not covered by our warranty.

How to return the products?

When you return ensure that:

  1. The return includes ALL accessories.
  2. The refunded item includes the original packing.
  3. Sufficient proof of purchase like bill or invoice is included.
  4. The defective item’s serial number and/or visible proof depicting the defect are included.

What is the process of refund?

Once the returned item reach Topmate’s warehouse, an inspection is done. Following this a return process is initiated. ALL the criteria pertaining to the return of the products (as explained above) must be met to initiate the return process. Returns may be rejected if product does not meet the above requirements. 

For non-quality related warranty claims, buyer is responsible for shipping costs. For quality related warranty claims, TopMate refunds the cost of the product itself.

What about the Shipping Cost for return?

For quality related refund issues, TopMate takes responsibility for any damage or loss incurred in transit. For non-quality refund issues, the buyer assumes the responsibility for any damage or loss incurred in transit. TopMate does not provide any refund for items damaged in transit for non-quality warranty claims.

Warranty Timeline

S.N Components and Parts Term of service Maintenance Range
1. Battery 1 Year After detection, it is found that the battery damaged caused by human factors such as disassembled battery privately, use non-standard charger which not belong to TopMate, water leakage etc. or short circuit, long-term no charging caused battery necrosis, that is, the capacity is less than 50% etc.,the above factors are not guaranteed.
2. Wheel hub motor 1 Year No warranty will be given for any man-made damage such as unauthorized disassembly, flooding, severe impact, tyre plugging or driving over potholes or other obstructions.
3. Control System 1 Year Damage caused by unauthorized disassembly, modification, wading, water intake, or due to stall, overload driving or climbing is not covered by our warranty.
4. Main Frame 1 Year Artificial damage such as unauthorized disassembly, abnormal use, serious impact is not covered by our warranty.
5. Shock Absorbers 1 Year Artificial damage such as unauthorized disassembly, abnormal use, serious impact is not covered by our warranty.
6. Charger Half a Year Unauthorized disassembly, water intake, degumming, impact, surface damage, damage caused by charging other cars is not covered by our warranty.
7. Twist-grip with display screen 3 months Modification, bending, collision, surface scratch, missing parts, or other man-made damage is not covered by our warranty.
8. Brake 3 Months Artificial damage such as unauthorized disassembly, abnormal use, serious impact,is not covered by our warranty.
9. Pedal 3 Months No warranty is given for damage caused by abnormal use, abrasion, man-made damage or modification, deformation or improper use.
10. Tire 1 Month No warranty is given for damage caused by abnormal use, abrasion, man-made damage or modification, air leakage or improper use.

Note: Easy to wear and tear (can not be repaired) accessories, such as: fenders, folding buckles, support parts, handle grip and other plastic parts or vulnerable and wearable products is not covered by our warranty. If you have any questions,please contact us in time.